Our Commitment to Your Satisfaction
At Complete Carat, we believe that your satisfaction goes beyond the purchase. We’re dedicated to making sure you feel confident and happy with your jewelry every step of the way. If for any reason you’re not completely satisfied, we offer a 10-Day Money-Back Guarantee. You can return or exchange any items within 10 days of shipment, with no hassle and at no cost to you. If you have any questions or concerns, we’re here to assist you!
Return & Exchange Eligibility
To ensure that your return is processed smoothly, please ensure the item is in new, unworn condition and includes all original packaging, certificates, and documentation. A receipt or proof of purchase will also be required.
How to Return or Exchange Your Jewelry
1. Start Your Return Contact us at info@completecarat.com with your order number, and we’ll guide you through the return process.
2. Prepare the Item for Return Once your return is initiated, we’ll send you a pre-paid, insured shipping label along with simple instructions for how to return the item. Please package the jewelry securely in its original box, including all grading reports, appraisals, and accessories. For your security, please avoid writing “Complete Carat” on the exterior of the return box.
3. Ship the Item Back Use the provided return shipping label to send the item back to us. We highly recommend shipping with insurance for your peace of mind, as we are not responsible for any lost or stolen items that are returned without the provided label.
After We Receive Your Return
Once we receive your returned item, it will be inspected and processed within 48 business hours. You will receive a notification when it has been passed to our Quality Assurance team. Please note: If the item has been altered by a third-party jeweler, the return eligibility or warranty may be voided.
It typically takes up to 10 business days to complete the return process. We will notify you via email once your refund is processed or if additional information is required.
Damaged or Incorrect Items
We take great care to ensure that your order arrives in perfect condition. However, if your item is damaged, defective, or incorrect, please reach out to us immediately after receipt. We’ll work quickly to resolve the issue to your satisfaction.
Refunds
Once your return is inspected and approved, we will issue a refund to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process the refund.
If you haven’t received your refund after 10 business days, please reach out to us at info@completecarat.com for assistance.
Exchanges
For the quickest way to get the item you truly want, we recommend returning the original item and placing a new order for the replacement. If you need assistance with the process, our team is here to help!
Important Information
Complete Carat reserves the right to modify this return policy at any time without prior notice. We encourage you to review our policy before completing your purchase. If you have any questions or need assistance, our friendly Customer Service team is always here to help—just reach out to us!
Thank you for choosing Complete Carat. We truly appreciate your trust in us and are committed to delivering a shopping experience that exceeds your expectations.